Washington, D.C. – Last week, the Consumer Financial Protection Bureau released a major improvement to its consumer complaint database which allows the public review the underlying stories for nearly 8,000 consumer complaints.  Since the ability to share narratives was launched, consumers have voluntarily shared their stories about mortgages, credit cards, payday loans, debt collectors and other products.

In response to this important change, Tom Feltner, director of financial services at the Consumer Federation of America released the following statement:

The Consumer Financial Protection Bureau has again demonstrated its commitment to creating a fair financial marketplace.  Ensuring that consumers can share their experiences and receive timely, accurate responses to their concerns will result in safer financial products and inform much-needed consumer protections.  We applaud the Bureau for launching this critical resource for consumers, financial services providers and regulators.

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The Consumer Federation of America is an association of more than 250 non-profit organizations that was established in 1968 to advance the consumer interest through research, advocacy, and education.