Consumer Federation of America

  • Twitter
  • Facebook
  • Medium
  • LinkedIn
  • YouTube
Main Menu
  • About CFA
    • Overview
    • History
    • Membership
    • National Members
    • State and Local Agencies
    • State and Local Groups
    • Find a State and Local Member by Region
    • Consumer Cooperatives
    • CFA Recognition Members
    • Board of Directors
    • Staff
    • Careers
  • Issues
    • Banking & Credit
      • Auto Loans
      • Consumer Financial Protection Bureau
      • Credit Cards
      • Credit Scores/Reporting
      • Debt
      • Payday/High-cost Loans
      • Payments
      • RALs/Tax Preparation
      • Student Loans
    • Communications
      • Internet
      • Media Concentration
      • Telephone
    • Competition & Regulation
      • Antitrust
      • Intellectual Property Rights
      • Regulatory Reform
    • Consumer Protection
      • Airline
      • Auto Sales/Service
      • Civil Justice
      • Consumer Complaints
      • COVID-19
      • Fraud
      • Funerals
      • Pricing/Disclosures
      • Trade
    • Energy
      • Electricity
      • Home Energy
      • Motor Vehicle Fuel Efficiency
    • Food & Agriculture
      • Meat/Poultry Inspection
      • Food and Drug Administration
      • Other Food Safety Issues
      • Ag Policy/Food Prices
      • Nutrition
      • Safe Food Coalition
    • Housing
      • Homeownership
      • Mortgages
      • Real Estate Brokerage
      • GSE’s
    • Insurance
      • Auto Insurance
      • Home Insurance
      • Life/Annuities/Credit/ Disability
      • Medical Malpractice/Tort
      • Insurer Practices/Profits
      • Federal Regulation
      • State Regulation
    • Investor Protection
      • Corporate Governance
      • Investment Products
      • Investment Professionals
      • Market Regulation
    • Privacy
      • Government Surveillance
      • ID Theft/Data Security
      • Privacy in Marketplace
    • Product Safety
      • Auto Safety
      • Off-Highway Vehicles
      • Children’s Products
      • Consumer Product Safety Commission
      • Other Product Safety
    • Saving & Spending
      • Financial Management/ Planning
      • Saving
  • Newsroom
    • Press Releases
    • Reports
    • Testimonies & Comments
    • Fact Sheets
    • Blog
    • CFAnews Update
    • CFA in the News
    • Press Contacts
  • For Consumers
    • Consumer Information
    • Consumer Complaints
    • America Saves
    • Credit Score Quiz
    • Evaluate Life Insurance
    • IdTheftInfo.org
    • Military Saves
    • Payday Loan Info
    • COVID-19 Public Policy
  • Events
    • Consumer Assembly
    • CFA Awards Celebration
    • National Food Policy Conference
    • Financial Services Conference
  • Membership
    • General Application
    • Consumer Agency Application
    • Annual Report 2021
Stay up-to-date with CFA
Sign up

Communications

Telephone

Digitization has greatly expanded telephone options to consumers. However, these expanded services, especially those available through smart phones, can be costly, especially when offered by companies that are insufficiently competitive so can raise prices. CFA supports stronger consumer protections related to telephone service, privacy, and pricing. We also advocate for the expansion of the universal service program to include access to digital phone services.

Sidebar Menu

Subissues

  • Internet
  • Media Concentration
  • Telephone

Subject Matter Experts

  • Mark Cooper

    Senior Fellow

    cfa@consumerfed.org202-387-6121

  • Erin Witte

    Director of Consumer Protection

    ewitte@consumerfed.org

Most Recent Press Releases

  • Overhaul of Antitrust Oversight Needed to Recalibrate Regulations for A Digital Age
  • Only 18 Percent of 1,046 Funeral Homes in 35 Cities Post Price Lists Online
  • New Report Concludes that 33 State Funeral Service Regulators Provide Poor or No Useful Information to Consumers While Seven State Agencies Make Available Excellent Information

Most Recent Testimony and Comments

  • CFA and Other Groups Urge FTC to Take Action on Stealth Advertising
  • CFA Urges Senators to Move on Kids Online Safety Act
  • Consumer Advocates Urge FTC to Investigate Video Game Publisher

Consumer Resources

  • America Saves
  • ID Theft Info
  • Payday Loan Info
  • Credit Score Quiz
  • Evaluate Life Insurance
  • OHV Fatality Data

Issue Categories

  • Banking & Credit
  • Communications
  • Competition & Regulation
  • Consumer Protection
  • COVID-19
  • Energy
  • Food & Agriculture
  • Housing
  • Insurance
  • Investor Protection
  • Privacy
  • Product Safety
  • Saving & Spending

Quicklinks

  • Press Contacts
  • CFA News Update
  • Events
  • State and Local Groups
  • Consumer Cooperatives

Connect With Us

  • Twitter
  • Facebook
  • Medium
  • Linked In
  • YouTube

© 2023 Consumer Federation of America

1620 I Street, NW - Suite 200  |  Washington, DC 20006  |  202-387-6121  |  cfa@consumerfed.org
  • Careers
  • Contact Us
  • Site Map
  • Privacy Policy
  • Diversity Policy