In comments submitted to the Federal Communications Commission (FCC), Consumers Union, National Consumer Law Center, and CFA urge the FCC and Federal Trade Commission (FTC) to avoid narrowly focusing on scam robocalls exclusively as they evaluate the scope of the robocall problem. A comprehensive report should focus more broadly, soliciting information including, but not limited to, the following:
- Data that assesses the scope of the entire robocall problem, from three main sources: phone companies, callers, and call-mitigation services; and
- Data that assesses implementation and efficacy of call-mitigation efforts as well as anti-spoofing efforts.
As existing sources of data indicate that the robocall problem continues to worsen, it’s of the utmost importance to obtain a full understanding of the issue.