Consumer Groups Reiterate Suggestions for FCC to Address the Robocall Problem

In reply comments submitted to the Federal Communications Commission’s (FCC) refresh of the record of Advanced Methods to Target and Eliminate Unlawful Robocalls, consumer groups reiterate suggestions for how FCC can address the robocall problem impacting tens of millions of American consumers. These include requiring phone companies to implement caller ID authentication technology in the near future and to immediately offer free call-blocking tools; ensuring that consumers have effective legal and technological protections not only from scam robocalls, but also from unwanted automated calls even if they are coming from legitimate companies; maintaining its inclusive definition of what is a robocall; and refraining from requiring voice service providers to send intercept messages when a call is blocked, and refraining from establishing whitelists at this time.

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