Consumer Complaints

CFA Supports CFPB Proposal to Collect Consumer Feedback on Company Responses to Consumer Complaints

The ability for consumers to provide direct and detailed feedback on their experiences in trying to resolve a dispute with financial services companies will add enormous value for both the Bureau and the public. Collection of this information is necessary for the Bureau to have credible insight into where consumers have been satisfied with companies’ responses to unresolved problems, as well as where break downs occur in the complaint resolution process.