Consumer Protection

CFA-NACPI 2015 Consumer Complaint Survey Report

This report describes the results of a survey conducted by Consumer Federation of America and the North American Consumer Protection Investigators of state and local consumer agencies across the United States to ask about the top complaints they received last year, the worst and fastest-growing complaints, new types of complaints, and their suggestions for new laws to better protect consumers. Thirty-three agencies in 21 states responded to the survey.