Consumer Complaints

2016 Consumer Complaint Survey Report

This survey conducted by Consumer Federation of America and the North American Consumer Protection Investigators provides a snapshot of the most common complaints that state and local consumer protection agencies received last year. We also asked the agencies about the worst, fastest growing, and new types of complaints reported to them; their biggest achievements and challenges; and what new laws are needed to better protect consumers. Thirty-nine agencies in twenty-three states responded to the survey.

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