The 11th annual survey conducted by the National Association of Consumer Agency Administrators (NACAA) and the Consumer Federation of America (CFA) reveals that home improvement was the top concern for consumers during 2001. For the past six years, it has been in the top five areas of consumer complaints received by NACAA members. Home improvement complaints last appeared in the number one spot in 1999 and held the number three spot for three of the last six years. Last year’s top complaint categories were household goods tied with auto sales.
Complaints about household goods and automotive sales and repairs were also high on the list of most frequent complaints in 2001, followed by credit and lending problems.