The 13th Annual Consumer Complaint Survey Report was conducted by the National Association of Consumer Agency Administrators (NACAA) and the Consumer Federation of America (CFA). Home improvement contracting was the top complaint category reported by state and local consumer protection agencies during 2003-2004. For the past five years, home improvement contracting has been listed among the top three areas of consumer complaints reported.
Complaints about automobile sales ranked second followed by automobile repairs in third place. Credit-related complaints remained in the fourth spot, with debt collection and billing practices in sixth place, indicating widespread consumer dissatisfaction with financing. Telecommunications products and services rounded out the top five categories of consumer complaints. Complaints about identity theft and fraudulent practices, telemarketing, Internet service and sales, and big ticket purchases such as electronics and appliances rounded out the top ten consumer complaints. NACAA is a membership organization of consumer protection agencies represented by city, county, state or provincial levels of government. This report is based on 60 NACAA member responses to an electronic survey which posed questions about their most recent year’s complaint records.