The Consumer Federation of America (CFA) is pleased to present its annual report of complaints made to consumer agencies during the year 2024. CFA conducts an annual survey of city, county, and state consumer agencies across the country about the previous year’s complaints, which CFA then merges and analyzes in this report. This report serves as a critical tool to identify common problems facing consumers and to inform CFA’s work in advocating for consumer protections in the marketplace. We are proud to work with the participating agencies, whose on the ground expertise offers critical relief to their community members as well as invaluable insights to nonprofits like CFA. As the current presidential administration dismantles essential federal consumer protections, it is impossible to overstate the importance and utility of these state and local agencies. Too often, consumers face unfair and deceptive practices by businesses but lack the time or resources to pursue legal action on their own. These agencies use their authority and existing relationships with businesses to resolve disputes swiftly and effectively, delivering both financial and non-financial relief that meets consumers’ needs.