State Letters:

“We need a strong CFPB because Arizona consumers will always be up against unethical, predatory lenders and they will need CFPB’s powerful regulatory and enforcement capabilities to resolve concerns, to do the right thing for them, and to build trust that government is there for them when they need it most.

- Kelly Griffith, CEO Southwest Center for Economic Integrity

“During the foreclosure crisis, DCRAC regularly utilized the CFPB complaint process to assist homeowners. In one particularly memorable case, a Delaware family faced the loss of their home after months of receiving conflicting information and repeated delays from their mortgage servicer. After filing a complaint through the CFPB, the situation changed dramatically. For that family, the CFPB was not an abstract federal agency, it was the difference between stability and homelessness.”

- Rashmi Rangan, Executive Director, Delaware Community Reinvestment Action Council

"Since its creation, Georgia consumers have submitted more than 555,000 complaints to the CFPB, helping resolve problems involving credit reporting, debt collection, mortgages, student loans, bank accounts, and other financial products. By October 2024, over 300,000 Georgians had received payments issued through the CFPB’s victim relief fund, with total disbursements nearing $150 million."

- Liz Coyle, Executive Director, Georgia Watch

"Illinois families, like many across the nation, continue to face a mounting affordability crisis. The data and guidance that the CFPB administers is a vital component of Woodstock’s work to address systemic inequalities. Effective policymaking depends on the kind of robust, publicly accessible data that the CFPB provides."

- Horacio F. Mendez, President & CEO, Woodstock Institute

"When families fall behind on basic needs, they are easy targets for predatory lending. Christine from Richmond, Indiana, is just one of many. She came to us with a 720% APR loan from a tribal lender. Complaining to the CFPB not only helped her terminate the illegal loan, but the CFPB also took up a lawsuit against that lender – until the Trump Administration installed new leadership and they dropped the case."

- Erin Macey, PhD, Director, Indiana Community Action Poverty Institute

“A strong CFPB is essential to protecting consumers, promoting fair financial practices, and ensuring that individuals have access to trusted information and an effective avenue for resolving concerns. Organizations like ours depend on these tools to help families build financial stability, avoid predatory practices, and confidently navigate an increasingly complex financial system.”

- Lauren Solidum, President/CEO of Catholic Charities of Northeast Kansas

"The CFPB's reach extends well beyond our direct service programs. We use its materials to train nonprofit partners, local coalitions, and social service practitioners throughout Maryland, multiplying the impact of trusted financial education across the state."

- Robin McKinney, Co-Founder & CEO, CASH Campaign of Maryland

"Through our work advocating for Michigan consumers, we have seen how valuable the CFBP has been as a trusted, credible, and accessible resource for people facing unfair treatment by finance companies. When consumers have struggled with issues involving mortgage services, debt collectors, banks, or credit reporting agencies, the CFPB has provided a straightforward process to submit complaints and find resolution."

- Jessica AcMoody, Policy Director, CEDAM

“Since the recent changes in CFPB leadership, the percentage of complaints resulting in relief for Minnesotans has fallen from 42% to 31%, while consumer complaints have increased by 38%. We urge Congress to protect the CFPB's independence, preserve its ability to enforce consumer protection laws, and ensure it has the resources necessary to fulfill its mission. Weakening the CFPB does not reduce financial harm. It simply leaves consumers to face it alone."

-     Anne Leland, Executive Director of Exodus Lending

"A client did not have the money to pay a medical bill for her son. Shortly after taking out a payday loan online to cover the bill, she lost her job. When she found new employment, the lender refused to adjust its collection schedule, triggering fees that rapidly increased her debt. We advised her to file a complaint through the CFPB's database. Within ten days, she received a letter from the lender stating that it had been contacted by the Bureau. The lender informed her that she need not make any further payments, because her debt was considered satisfied."

- Beverly Brown Ruggia, Financial Justice Program Director, New Jersey Citizen Action

"At a time when evictions and homelessness are at an all-time high in Clark County, Nevadans need help now more than ever. The CFPB arms people with information and tools to make smart financial decisions. Having one agency accountable for enforcing federal consumer financial laws is the best way to provide protection for consumers."

- Christine Smith, Director of Community Initiatives & Outreach, Legal Aid Center of Southern Nevada 

"Complaints from Oregonians to the CFPB increased by 74% between early 2025 and early 2026. However, since the change in CFPB leadership, the relief rate for Oregonians decreased from 38% to 32%. Chipping away at the CFBP only makes it easier for Oregonians to be targeted by predatory loans."

- Chris Coughlin, Federal Policy Director, Oregon Consumer Justice

“The CFPB is important because they serve as a backstop to harmful market practices. In one case, Juan, who lives in Texas, received assistance from the CFPB before he even knew that there was a watchdog agency on his side. "'I had given up and thought I was scammed,” he said. “It meant so much to get this check in the mail and know that the CFPB has my back.'"

-    Ann Baddour, Director of Fair Financial Services Project for Texas Appleseed

"We’ve heard numerous stories of everyday Virginians who have fallen victim to payday loan companies that prey on people in need with limited options. We need the CFPB because without oversight, predatory lenders will continue to exploit consumers."

- Patrice Smallwood, Chairperson, Virginia Organizing

"The CFPB has put millions of dollars back into low-income Virginians' pockets who were exploited, scammed and abused by entities that have taken full advantage of their desperate economic situation. It provides useful resources for promoting household financial stability."

- James (Jay) Speer, Executive Director, VPLC

“Consumers call on Congress to return the CFPB to full funding and to vote against dismantling the agency and its critical complaint system. Consumers rely on the CFPB’s complaint process as often the only place they can turn to address financial disputes that companies refuse to resolve."

-           Ruth Susswein, Director of Consumer Protection for Consumer Action (National Group)