Consumer Protection

2017 Consumer Complaint Survey Report

CFA conducts an annual survey of city, county and state consumer agencies across the country to ask about the complaints that they received in the previous year. These agencies deal with a broad range of issues, from auto sales and repairs to travel and timeshares. This year forty agencies from twenty-three states participated in the survey. Their responses provide insight into the most common, fastest-growing, and worst consumer complaints, as well as new problems that consumers reported to them.

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