The Consumer Federation of America (CFA) is pleased to present its annual report of 
complaints made to consumer agencies during the year 2025. CFA conducts an annual 
survey of city, county, and state consumer agencies across the country about the previous 
year’s complaints, which CFA then merges and analyzes in this report. This report serves 
as a critical tool to identify common problems facing consumers, highlight the innovative 
ways agencies resolve complaints, and to inform CFA’s work in advocating for consumer 
protections in the marketplace. 

We are proud to work with the participating agencies, whose on the ground expertise offers 
critical relief to their community members as well as invaluable insights to nonprofits like 
CFA. As the country continues to endure a startling and harmful lack of federal consumer 
protections, state and local agencies have risen to the occasion to protect consumers. The 
current administration has set a discouraging precedent of allowing businesses to escape 
accountability for unfair and deceptive practices, and consumers often lack the time or 
resources to pursue legal action on their own. The state and local agencies featured in this 
report use their authority and existing relationships with businesses to resolve disputes 
swiftly and effectively, delivering both financial and non-financial relief that meets 
consumers’ needs