Consumer Complaints

2014 – Consumer Complaint Survey Report

Consumer Federation of America and the North American Consumer Protection Investigators conduct this annual survey of state and local consumer agencies to ask about the top complaints they received in the previous year, the worst and fastest-growing complaints, new types of complaints, their biggest challenges and achievements, and their suggestions for new laws to better protect consumers. This year, 37 agencies in 21 states across America responded to the survey. Their responses provide a snapshot of the most common problems that consumers report to these agencies and illustrate the vital role that the agencies play in protecting the public.