Consumer Information

In this section, we have posted information on various consumer products and issues of concern to consumers across a wide range of topic areas, including information on government policy, corporate policy, and ways to protect yourself in the consumer marketplace.

Consumer Complaints

Consumer Federation of America is a nonprofit research, advocacy and education organization. CFA does not handle consumer complaints. There are agencies and organizations that you can contact if you need help resolving a complaint with a business or you want to formally report a problem.

America Saves

America Saves, a campaign managed by the nonprofit Consumer Federation of America, seeks to motivate, encourage, and support low- to moderate-income households to save money, reduce debt, and build wealth. We provide free financial tools, savings services, advice, and resources that help Americans from every income level take the steps needed to take charge of their finances and manage money more effectively. By inspiring a strong savings ethic in people, we can improve the financial health of our schools and businesses, our communities, and our nation.

Credit Score Quiz is an informational tool developed by the Consumer Federation of America (CFA) and VantageScore Solutions. How much do you really know about your credit score? How much is myth vs. fact? Take this 12-question quiz. It won’t take long—but the knowledge can go a long way toward improving your score.

Evaluate Life Insurance

CFA’s Rate of Return (ROR) service estimates ” true” investment returns on any cash value life insurance policy — whole life, universal life or variable life. Using the Linton Yield Method, these returns are found by imputing values to the death protection, using market term life rates, and then deriving estimated investment returns on the cash values. You receive a computer printout showing average annual RORs for policy holding periods of (usually) 5, 10, 15, and 20 years. We also send a four-page explanation that includes much valuable information relevant to buying or owning cash value life insurance.

ID Theft Info

Are you concerned about identity theft? With so many stories about identity theft in the news, you’re not alone. was created by Consumer Federation of America to help you learn how to reduce the chances of becoming a victim, detect identity theft quickly if it does happen, and deal with the consequences. If you have a business, there is information for you about how to keep employee and customer information secure.

Military Saves

Military Saves, a component of the nonprofit America Saves and a partner in the Department of Defense’s Financial Readiness Campaign,  seeks to motivate, support, and encourage military families to save money, reduce debt, and build wealth. Military Saves also works with FINRA Investor Education Foundation, the defense credit unions, military banks and other non-profit organizations to promote savings and debt reduction.

Payday Loan Info

Payday Loan Info is Consumer Federation of America’s information resource on payday lending for consumers and advocates. Payday loans are extremely expensive cash advances that must be repaid in full on the borrower’s next payday to keep the personal check required to secure the loan from bouncing. Cash-strapped consumers run the risk of becoming trapped in repeat borrowing due to triple-digit interest rates, unaffordable repayment terms, and coercive collection tactics made possible by check-holding.