Susan Grant is Director of Consumer Protection and Privacy at the Consumer Federation of America. She works specifically in the areas of privacy, identity theft, online safety and security, telemarketing, electronic and mobile commerce, deceptive marketing, fraud, airline passenger rights, and general consumer protection issues. Ms. Grant conducts CFA’s annual Consumer Complaint Survey and is a recognized authority on combating consumer fraud and deception. She also serves on the Steering Committee member of the Transatlantic Consumer Dialogue, a policy forum for US and European consumer organizations. Ms. Grant began her career in 1976 in the Consumer Protection Division of the Northwestern Massachusetts District Attorney’s Office and subsequently held positions at the National Association of Consumer Agency Administrators and the National Consumers League before joining the CFA staff in 2008.