Consumer Complaints

2013 Consumer Complaint Survey Report

Every year Consumer Federation of America and the North American Consumer Protection Investigators conduct a survey of state and local consumer protection agencies to ask about the top complaints they received the previous year, the worst and fastest-growing complaints, new types of complaints, their biggest challenges and achievements, and their suggestions for new laws needed to better protect consumers. This year, 40 agencies in 23 states across America responded to the survey.