Consumer Complaints
Consumer Information
- Susan Grant interview with MarketWatch on the Nation’s Top Ten Consumer Complaints, 07/31/12. (MP3, Begins at 14 min mark)
- Ten Ways to Protect Against Scams and Rip-Offs, 07/31/12. (PDF)
- National Consumer Protection Week: Ten Ways to Protect Against Scams and Rip-Offs, 03/02/09. (PDF)
Press Releases
- Nation's Top Ten Consumer Complaints, 07/31/12. (PDF)
- Nation's Top 10 Consumer Complaints: Report Highlights New Complaints and Other Challenges to Consumers and Consumer Protection Agencies, 07/27/11. (PDF)
- Economy Squeezes Consumers and Consumer Agencies: Bogus Help Saving Homes from Foreclosure was Fastest Growing Complaint in Latest Consumer Agency Survey, 07/27/10. (PDF)
- Ten Ways to Protect Against Scams and Rip-Offs. (PDF)
- CFA Report Finds Consumer Complaint Websites Useful to Complainants, Shoppers, and Third Parties, 06/07/10. (PDF)
- Consumer Complaints Up, Resources to Help Down: Debt Collection is Fastest Growing Complaint in Latest Consumer Agency Survey, 07/30/09. (PDF)
- Home Improvement Complaints Top NACAA/CFA's Annual Consumer Complaint List, 02/10/05. (Read More)
- Six National Groups Join Together for First-Ever Consumer Agenda, 09/28/04. (PDF)
- Automobile Sales Complaints Top NACAA/CFA's Annual Consumer Complaint List, 11/24/03.
- Home Improvement Complaints Top NACAA/CFA's Annual Consumer Complaint List, 11/25/02.
Studies
- 2011 Consumer Complaint Survey Report, 07/31/12. (PDF)
- 2010 Consumer Complaint Survey Report, 07/27/11. (PDF)
- 2009 Consumer Complaint Survey Report, 07/27/10. (PDF)
- Consumer Complaint Websites: An Assessment, 06/07/10. (PDF)
- 2008 Consumer Complaint Survey Report, 07/30/09. (PDF)
- 2007 Consumer Complaint Survey Report, 07/30/08. (PDF)
- 2005 Consumer Complaint Survey Report, 02/10/05. (PDF)
- The Hidden Markup of Auto Loans, 1/26/04. (PDF)
- 2003 Consumer Complaint Survey Report, 11/24/03. (PDF)
- 2002 Consumer Complaint Survey Report, 11/25/02. (PDF)
Testimony and Comments
- Consumer Groups' Reply Comments to FCC in Support of Greater Protections Against Cramming 07/23/12. (PDF)
- Consumer Groups Comments to the CFPB Regarding the Consumer Complaint Database, 07/20/12. (PDF)
- Supporting Documents to Comments to the CFPB Regarding the Consumer Complaint Database, 07/20/12. (PDF)
- CFA Releases Comments Urging the FCC to Strengthen Consumer Protections Against Cramming, 06/26/12. (PDF)
- CFA Group Letter to FCC in Support of Greater Protections Against Cramming, 04/23/12. (PDF)
- Consumer Group Reply Comments to FCC on Bill Shock Proposed Rule, 02/09/10. (PDF)
- Consumer Group Comments to FCC on Empowering Consumers to Avoid Bill Shock, 01/10/11. (PDF)
- CFA Supports FCC Rules to Protect Consumers from “Bill Shock”, 10/12/10. (PDF)
- CFA Letter to Senate Commerce Committee Regarding a Hearing, 'The Economy and Fraud: Protecting Consumers During Downward Economic Times,' 07/30/09. (PDF)