Consumer Complaints

Consumer Information

Press Releases

Studies

Testimony and Comments


Consumer Information

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Press Releases

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Studies

  • 2013 Consumer Complaint Survey Report, 07/30/2014. (PDF)
  • 2012 Consumer Complaint Survey Report, 07/31/2013. (PDF)
  • 2011 Consumer Complaint Survey Report, 07/31/2012. (PDF)
  • 2010 Consumer Complaint Survey Report, 07/27/2011. (PDF)
  • 2009 Consumer Complaint Survey Report, 07/27/2010. (PDF)
  • Consumer Complaint Websites: An Assessment, 06/07/2010. (PDF)
  • 2008 Consumer Complaint Survey Report, 07/30/2009. (PDF)
  • 2007 Consumer Complaint Survey Report, 07/30/2008. (PDF)
  • 2005 Consumer Complaint Survey Report, 02/10/2005. (PDF)
  • The Hidden Markup of Auto Loans, 1/26/2004. (PDF)
  • 2003 Consumer Complaint Survey Report, 11/24/2003. (PDF)
  • 2002 Consumer Complaint Survey Report, 11/25/2002. (PDF)

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Testimony and Comments

  • Consumer Groups Comment Letter to FCC on Billing for Unauthorized Charges ("Cramming"), 11/18/2013. (PDF)
  • Consumer Groups' Reply Comments to FCC in Support of Greater Protections Against Cramming 07/23/12. (PDF)
  • Consumer Groups Comments to the CFPB Regarding the Consumer Complaint Database, 07/20/12. (PDF)
  • Supporting Documents to Comments to the CFPB Regarding the Consumer Complaint Database, 07/20/12. (PDF)
  • CFA Releases Comments Urging the FCC to Strengthen Consumer Protections Against Cramming, 06/26/12. (PDF)
  • CFA Group Letter to FCC in Support of Greater Protections Against Cramming, 04/23/12. (PDF)
  • Consumer Group Reply Comments to FCC on Bill Shock Proposed Rule, 02/09/10. (PDF)
  • Consumer Group Comments to FCC on Empowering Consumers to Avoid Bill Shock, 01/10/11. (PDF)
  • CFA Supports FCC Rules to Protect Consumers from “Bill Shock”, 10/12/10. (PDF)
  • CFA Letter to Senate Commerce Committee Regarding a Hearing, 'The Economy and Fraud: Protecting Consumers During Downward Economic Times,' 07/30/09. (PDF)
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